Terms & Conditions

Welcome to orekosu.com (hereinafter referred to as the "Site"). Your browsing, registration, and ordering activities are subject to these Terms and Conditions. By placing an order or registering, you agree to these Terms and Conditions.
Account Usage Rules
Registration Requirements: You must be 18 years of age or older (or have your guardian's consent). Provide true and accurate personal information (name, email address, and address). Please update any information promptly if it changes. You are solely responsible for any order delays or after-sales issues caused by false information.
Account Security: You are responsible for keeping your password secure and may not lend your account to others. If you discover that your account has been compromised, please contact service@orekosu.com immediately to have it frozen. You will be solely responsible for any losses incurred due to failure to notify us promptly.
Order Confirmation and Execution Rules
Order Confirmation: After submitting an order and paying, the system will send a "confirmation email." This email is subject to review within 24 hours (for example, inventory and address compliance). The order will be valid upon approval. Failure to review will result in order cancellation and refund. Pricing and Availability: The prices displayed at the time of ordering (including unit price and shipping costs, excluding taxes) are accurate. We reserve the right to cancel orders due to pricing errors caused by system failures. Inventory fluctuates in real time, and we will notify you by email if a stock is out of stock. You can choose between an exchange or refund.
Order Modifications: Before placing an order, you can contact customer service to make modifications (for example, to change the size or address). Modifications made after the order has been placed (after shipment) will not be accepted and will be processed according to our return policy.
Product Information and Liability
Information: The images and specifications (size, material, brightness) of the chandelier displayed on this website are based on the actual product. Minor differences may occur due to photography lighting and monitor color variations; such differences do not constitute quality issues.
Installation and Maintenance: Installation must be performed according to the instructions (professional installation is recommended). We are not responsible for damage caused by improper installation. Maintenance must be performed according to the instructions (for example, regular cleaning of the crystal chandelier). We will not provide after-sales service for issues caused by improper maintenance.
Quality Guarantee: The chandelier is under a one-year warranty (from the date of receipt). Any non-artificial quality defects covered by the warranty will be repaired or replaced free of charge.
Payment Rules
Payment Methods: Payment must be made through the designated channels (e.g., credit card, PayPal) specified on the checkout page. We reserve the right to cancel and report any payment made using illegal funds or someone else's account.
Payment Responsibility: Please ensure your account has sufficient balance. We are not responsible for order cancellations due to payment failures (e.g., insufficient balance, expired bank card, etc.). If your order displays "Unpaid" after payment, please retain your receipt and contact customer service for verification.
Refund Information: Upon order cancellation or return approval, we will issue a refund within 3-5 business days. The refund amount will be calculated based on the actual payment amount, and the time of receipt will be determined by the payment platform.
Disclaimer
Force Majeure: We are not responsible for service interruptions or order delays caused by force majeure factors such as natural disasters, war, public health events, or policy adjustments, but we will assist in mitigating losses.
Third-Party Liability: Logistics and payment services are provided by third parties. We will assist in communicating issues caused by third-party errors (e.g., logistics delays or payment failures), but we are not directly liable for compensation. Information Security: Despite our security measures, we cannot completely mitigate cyber risks. We assume no liability for information leaks not caused by our fault, but we will cooperate with remedial efforts.

Term Changes and Governing Law
Term Changes: We reserve the right to modify these Terms based on business needs or changes in laws and regulations. We will post updated Terms on our website. Continued use of this product constitutes your agreement to these Terms.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.