Privacy Policy

Orekosu ("we") respects your privacy when using orekosu.com. This policy describes how we collect, use, store, and protect your personal information, as well as your rights regarding privacy and security.
Types of Personal Information Collected
We collect only the minimum information necessary to provide our services, including:
Identity and Contact Information: Name, email address (e.g., a personal email address other than service@orekosu.com), and phone number provided during registration/ordering for authentication and notification purposes;
Order and Shipping Information: Shipping address (including postal code), payment details (full card number not stored; encrypted by payment provider), order number, and pendant lamp style/size for order processing and logistics purposes;
Account Information: Username and encrypted password for account security purposes;
Usage Behavior Information: Device type, browser model, pendant lamp pages viewed, and shopping cart history for website optimization and personalized recommendations (optional);
Other Information: Photos (e.g., images of problematic pendant lamps) and suggestions provided in customer service communications to assist with request resolution. Purpose of Use of Personal Information
Order Fulfillment: Confirming orders, arranging shipments, and providing status notifications (e.g., shipping and receipt);
Customer Support: Responding to inquiries (e.g., installation recommendations) and handling after-sales service requests (e.g., returns and refunds);
Product and Service Optimization: Improving chandelier designs based on user preferences (e.g., adding popular sizes) and streamlining the ordering process;
Information Sharing and Disclosure Limitations
We do not sell or rent your information to unrelated third parties. We only share your information when necessary: with logistics providers (e.g., sharing your name and address for shipping); with payment processors (e.g., sharing your order amount and payment status for transaction processing);
Legal Requirements: Cooperating with legal and administrative authorities to obtain information and notifying you to the extent permitted.
Security Measures
Data Encryption: Sensitive information (passwords, addresses) is encrypted and stored;
Access Control: Access is limited to necessary personnel (order processing, customer service), who must sign a confidentiality agreement;
Security Monitoring: Website systems are regularly scanned to prevent hacker attacks and data breaches;
Access and Correction: Log in to your account to review and modify your name, address, and other information (payment information must be modified through your payment provider). Account Cancellation: Please contact service@orekosu.com to request cancellation. Your information will be deleted within 15 business days (unless otherwise required by law or regulation).
Refusing Marketing: Click "Unsubscribe" in marketing emails, or turn off marketing notifications in your account settings.
Complaints and Objections: If you have any questions about the use of your information, please email us and we will respond within 3 business days.
Policy Updates and Notices
Policy updates will be posted on the "Privacy Policy" page and will be marked with the "Last Updated" date. Significant changes (such as expanding the types of information collected) will be announced via website announcements or email notifications. If you have any questions, please email us at service@orekosu.com. We will be happy to answer your questions.